Maximus is thrilled to announce a rewarding opportunity for an Operations Director within the Wisconsin Works (W2) Project, based in Milwaukee, WI. This leadership position is vital to the project’s mission of empowering low-income families to achieve self-sufficiency by reducing reliance on public assistance. The Operations Director will oversee contract performance, lead teams, optimize processes, and foster strong relationships with stakeholders to drive program success.
**This position is contingent upon award of the program**
Why Join Maximus?
- Competitive Compensation – Quarterly bonuses based on performance included
- Comprehensive Insurance Coverage – Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter’s, and Pet insurance
- Future Planning – Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Unlimited Time Off Package – Enjoy UTO, Holidays, and extended sick leave, along with Short- and Long-Term Disability coverage.
- Holistic Wellness Support – Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform – Acknowledge and appreciate outstanding employee contributions.
- Diversity, Equity, and Inclusion Initiatives – Join a workplace committed to fostering diversity and inclusion.
- Tuition Reimbursement – Invest in your ongoing education and development.
- Employee Perks and Discounts – Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources – Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Manage overall operations and performance of assigned contracts including P&L, quality and compliance with all terms and conditions along with preparing and analyzing regular performance reports
- Manage all aspects of the customer relationship for assigned contracts ensuring effective and efficient communication along with addressing and resolving customer complaints
- Provide leadership and direct supervision to assigned employees, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met
- Manage continual process improvement by monitoring, refining, and optimizing workflow and processes with the goal of continuously improving overall effectiveness (efficiency, productivity, and quality)
- Create an entrepreneurial work environment by involvement in developing and hiring superior talent and instilling a culture of accountability, measurability, and discipline without undue bureaucracy
- Interpret policies, procedures, and goals of the company for subordinates
- Participate in the development and monitoring of the operational budget related to assigned contracts
- Work collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance, productivity, and quality performance
- Maintain primary responsibility for ensuring customer satisfaction, resolving compliance issues, and accountability for profit & loss with assigned contracts and lines of business
- Act as the primary point of contact for state officials and other outside contacts for the assigned contract
- Direct and control the activities of a broad functional area through several department managers within the company
- Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods
- Work on complex issues where analysis of situations or data requires an in-depth knowledge of the company
- Participate in corporate development of methods, techniques and evaluation criteria for projects, programs, and people
- Ensure budgets and schedules meet corporate requirements
- Regularly interact with executives and/or major customers
- Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization
Minimum Requirements:
- Bachelor’s degree in relevant field of study and 10+ years of relevant professional experience required
Preferred Skills and Qualifications:
- Must live in or near Milwaukee, WI
- Must work onsite in Milwaukee, WI
- Experience with TANF policy and programs, specifically Wisconsin Works/W2 program and associated systems is strongly preferred
- Current or recent certification as W2 FEP by WI DCF is strongly preferred